3DF Zephyr license activation error codes

Please refer to this list in order to troubleshoot 3DF Zephyr licenses activation error codes.

There are two status codes, separated by hypen (i.e. 5-0, 1-0). Look up values different from zero in the following table. If you get an error code not described below, please contact support at support@3dflow.net

Code Problem Solution
0 not an error Ignore this value.
1 Invalid product key Please double check the entered product key.
2 Invalid product key Please double check the entered product key.
4 Failed connection Please double check your internet connection and/or proxy settings
5 Maximum activations reached You have probably forgot to de-activate Zephyr on another computer before trying to activate it on your current computer. Use “deactivate zephyr” on your other computer before trying to activate zephyr. If your old installation is unreachable (i.e. broken hard disk) please contact support at support@3dflow.net to have your activaton manually reset.
6 Product key revoked Please contact support at support@3dflow.net
8 Corrupted file Please re-install 3DF Zephyr
11 Missing WMI Run compmgmt.msc, expand “services and applications”, right click “WMI control”, click proprerties and make sure the WMI service is enabled and running.
12 Trial key already used The key you are attempting to use has been already used. Contact your sales representative to obtain another 3DF Zephyr trial key.
13 Expired retail activation The activation has expired or your computer has a wrong time/date/timezone. Try to fix your timezone and if the error persists, contact support.
13 Expired trial activation Your trial key activation has expired. Trial keys must be used within 14 days of their generation date. Contact your sales representative to have another trial key issued
14 Insufficient permissions Try running Zephyr as an admin/elevated user. Contact support if the problem persists.
17 No VM allowed Although retail Zephyr licenses can run in virtual machines, some special keys may have this feature disabled due to specific licensing conditions. If you think this is an error, please contact support at support@3dflow.net
21 Connection issues Please try again in a few hours.
24 Maximum deactivations reached Although retail Zephyr licenses has no deactivation limits, some keys may have this set in order to prevent abuse in specific licenseing conditions. If you think this is an error, please contact support at support@3dflow.net
26 Already activated To use a new product key, you must first deactivate Zephyr from the help menu. If you think this is an error, please contact support at support@3dflow.net
28 Network adapters disabled Some network adapters are disabled. You must have your adapters enabled during activation (they do not need to be connected, but they must be enabled). Please enable your network adapters, activate zephyr, and then re-deacativate your network adapters if you wish to do so. Please refer to this page for a tutorial on how to do that on your system.
29 Invalid product key Please double check the entered product key.
30 Expired trial Your trial key has expired. Trial keys must be used within 14 days of their generation date. Contact your sales representative to have another trial key issued